FAQ
We tell you everything
Products
Are Rituelly Lip Plumpers suitable for all lip types?
Yes, our formulas have been designed to suit all lips, whether they are thin, dry or already plump.
What is the difference between Plumper Intense and Plumper Hydrating?
The Plumper Intense offers an immediate and spectacular volume effect, ideal for a glamorous look.
The Hydrating Plumper nourishes deeply and provides softness and comfort every day.
Can I use both products at the same time?
Absolutely! Many clients choose to alternate between the moisturizer for daily care and the intense moisturizer for a bolder look.
How often can I use lip plumpers?
As much as you like. The Hydrating Plumper can be used several times a day, while the Intense Plumper is ideal for touch-ups or before going out.
Are they suitable for sensitive lips?
Yes, but if your lips are particularly reactive, we recommend starting with the Hydrating Plumper.
Delivery & Returns
What are the delivery times?
Your order is prepared within 24 hours and delivered within 2 to 5 working days depending on your address.
Can I exchange a product?
Yes, as long as the product is in its original packaging and has not been opened, you can request an exchange.
What are the reimbursement deadlines?
Once the return has been validated, the refund will be made within 5 to 10 working days to your initial payment method.
Can I return a product?
Yes, you have 30 days after receipt to return an unopened and undamaged product to us.
How do I track my order?
As soon as it is shipped, you will receive an email with a tracking link to find out where your package is in real time.