General conditions of sale
These general terms and conditions of sale (hereinafter “GTC”) govern sales made on the site [www.rituelly.com] , operated by:
Company Name: [Satisfalo]
Legal form: [SASU, SARL, Self-employed...]
Head office: [15 rue Palissy, 47000 Agen]
SIRET: [SIRET number]
Email: [Contact email address]
Phone: [Phone number]
1. Purpose
The purpose of these General Terms and Conditions is to define the conditions under which the products are sold by the seller to the customer via the website [www.rituelly.com] . They govern all the steps necessary for placing and tracking the order.
2. Products
The products offered are those which appear on the site, within the limits of stocks.
available. Each product is presented with a detailed description.
The seller reserves the right to modify the product assortment at any time.
3. Price
Prices displayed are in euros (€), all taxes included (TTC), excluding delivery costs.
The seller reserves the right to change its prices at any time. However, the product will be invoiced based on the price in effect at the time the order is validated.
4. Order
Any order constitutes acceptance of the prices and descriptions of the products available for sale. The order is confirmed by email once payment has been made. The seller reserves the right to refuse or cancel an order in the event of a dispute with the customer or non-payment.
5. Payment
Payment is due immediately upon ordering. It can be made via the secure payment methods offered on the site (credit card, PayPal, etc.).
6. Delivery
Deliveries are made to the address indicated when ordering. Delivery times
Delivery times are provided for information purposes only and may vary depending on the carrier and geographic area. Delivery costs are specified at the time of ordering.
7. Right of withdrawal
In accordance with Article L221-18 of the French Consumer Code, the customer has 14 days from receipt of the product to exercise their right of withdrawal, without having to provide reasons or pay penalties. The product must be returned in its original condition and complete (packaging, accessories, etc.). Return costs are the responsibility of the customer. To exercise this right, the customer must contact customer service by email at: [email address]. Exceptions: In accordance with Article L221-28 of the French Consumer Code, this right does not apply to personalized, perishable, or opened/used products.
8. Warranty and Claims
The seller remains liable for defects in conformity of the goods sold (articles L217-4 et seq. of the Consumer Code) as well as for hidden defects (articles 1641 et seq. of the Civil Code). In the event of a defective or non-compliant product, the customer must send a complaint to [email address] , attaching a photo and the order reference.
9. Liability
The seller cannot be held responsible for damage resulting from improper use of the purchased product.
10. Intellectual Property
All elements of the site (texts, images, visuals, logo, etc.) are the exclusive property of [Satisfalo] , unless otherwise stated. Any reproduction is strictly prohibited.
11. Personal data
The personal data collected is necessary for order management and customer relations. It is processed in compliance with the GDPR. The customer has the right to access, rectify, delete, or object to their personal data by contacting: [GDPR email address].
12. Applicable law
These General Terms and Conditions are subject to French law. In the event of a dispute, the French courts shall have sole jurisdiction.